Essay-Help.us presents this refund policy to clearly outline our position on refund processing and money-back guarantee. Unlike many other companies in this industry, we do guarantee fair terms of cooperation and strive to protect the rights and interests of our customers to the fullest. The right to request a refund is one of the guarantees we respect at our website.
Our writing service comes with a refund guarantee. The following list covers all cases related to refund processing, including those cases when refunds are not granted. Please read this policy very carefully. If you do not agree with either of the points stated below, you have an option not to proceed with the order at Essay-Help.us.
- Refund may be requested only for writing service. Editing, re-writing, formatting, and researching services are not covered by our refund policy.
- You may request a refund only in the following cases: double-billed (we will return the duplicate payment), two identical orders (we will cancel the second order and give your money back), missed deadline (we fail to deliver your project by deadline), no writer was assigned (we fail to find a qualified writer to work on your project).
- Refund requests are not processed if you ask for your money back beyond the 14-day (2 weeks) guarantee period. If you are not satisfied with the quality of the final draft, you have the right to ask for free revisions as many time as you wish, until you are fully satisfied with the result.
- Full refund may not be granted if your paper has been delivered before or on due date, or deadline extension was approved by you (you agreed to extend the deadline). If written project has been already delivered, you may ask for a partial refund if revision is impossible.
We would like to draw your attention to plagiarism-related inquiries. As a reputable essay writing service, Essay-Help.us guarantees full refunds in case of plagiarized content. We promise original writing from scratch and we do stick to this guarantee. However, as all assignments are run through a plagiarism detecting software before delivery, instances of plagiarism are excluded.
In case you find a trace of plagiarism in your paper, you need to provide plagiarism report from a reliable plagiarism scanner. Plagiarism below 10% can be attributed to similarity in wording, references, and in-text citations. In particular, it is impossible to re-write or change the words in a title of a journal article. All cases are handled individually and clarification is provided. We do treat plagiarism-related questions with due attention.
If you want to return your payment for the service, whether used or not used assistance, please contact us first and we will find a mutually-pleasing solution. If you choose to file a charge back directly with your bank, our cooperation will be terminated and your use of our service will no longer be cover with our privacy, money-back, and term and conditions statement.